Refund Policy

Last Updated: January 2025

1. Overview

At PumpFun, we are committed to providing high-quality educational content and services related to cryptocurrency and blockchain technology. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for any paid services or products offered through our website.

By purchasing any paid services or products from PumpFun, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Nature of Our Services

PumpFun primarily offers educational and informational content about cryptocurrency, token launches, and trading strategies. Our services may include:

• Premium educational content and courses
• Subscription-based analysis and insights
• Exclusive community access
• Digital guides and resources
• Consulting or advisory services (if applicable)

Important Notice: Currently, most of our content is provided free of charge. This Refund Policy applies to any paid services we may offer now or in the future.

3. Free Services

The majority of content on PumpFun, including blog articles, guides, and general information, is provided free of charge. No refunds are applicable for free services as no payment has been made.

We reserve the right to modify, suspend, or discontinue any free services at any time without notice or liability.

4. Paid Services and Products

4.1 Digital Products

For digital products such as e-books, guides, courses, or downloadable content:

• Inspection Period: You have 7 days from the date of purchase to review the digital product
• Eligibility: Refunds may be granted if the product is materially different from its description or is defective
• Limitations: Once you have downloaded or accessed the full content, the product is generally considered delivered and non-refundable
• Exceptions: Technical issues preventing access may qualify for refunds

4.2 Subscription Services

For ongoing subscription-based services (if applicable):

• Monthly Subscriptions: You may cancel at any time, effective at the end of the current billing period
• Annual Subscriptions: Refunds may be provided on a pro-rata basis if canceled within 30 days of purchase
• No Partial Refunds: After the initial 30-day period, no pro-rata refunds will be provided for annual subscriptions
• Cancellation Process: Follow the cancellation process in your account settings or contact us directly

4.3 Consulting or Advisory Services

For one-on-one consulting or advisory services (if offered):

• Cancellation Notice: Must be provided at least 48 hours before scheduled appointment
• No-Show Policy: Failure to attend without notice results in forfeiture of payment
• Service Completion: Once services have been rendered, they are non-refundable
• Dissatisfaction: We strive for satisfaction but cannot guarantee specific outcomes

5. Refund Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

5.1 Valid Reasons for Refunds

• Technical Issues: You cannot access purchased content due to technical problems on our end
• Misrepresentation: The product or service is materially different from its description
• Duplicate Charges: You were charged multiple times for the same purchase
• Non-Delivery: You did not receive access to the purchased content within a reasonable timeframe
• Unauthorized Charges: Your payment method was charged without your authorization

5.2 Invalid Reasons for Refunds

• Change of mind after accessing content
• Lack of expected investment returns or trading profits
• Cryptocurrency market losses
• Inability to use information effectively
• Dissatisfaction with market conditions or outcomes
• Failure to read product descriptions or terms before purchase

6. Refund Process

6.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at the contact information provided below
2. Provide Details: Include your order number, purchase date, and reason for refund request
3. Submit Evidence: If applicable, provide screenshots or documentation supporting your claim
4. Await Response: We will review your request and respond within 5 business days

6.2 Refund Request Timeframes

• Digital Products: Within 7 days of purchase
• Subscriptions: Within 30 days for annual plans; anytime for monthly (effective end of period)
• Consulting Services: At least 48 hours before appointment

6.3 Review and Approval

Once we receive your refund request, we will:

• Review the request and verify purchase details
• Assess eligibility based on this policy
• Contact you if additional information is needed
• Approve or deny the request within 5 business days
• Provide explanation if request is denied

6.4 Processing Refunds

If your refund is approved:

• Refunds will be processed to the original payment method
• Processing typically takes 5-10 business days
• Additional time may be required for your financial institution to post the refund
• You will receive confirmation once the refund is processed
• Your access to paid services or content will be revoked

7. No Refund Situations

Refunds will not be provided in the following situations:

• Content Consumption: After you have fully accessed or downloaded digital content
• Outside Timeframe: Requests made after the applicable refund period
• Violating Terms: If your account was terminated for Terms of Service violations
• Trading Losses: Losses incurred from cryptocurrency trading or investments
• Market Performance: Poor performance of tokens or projects discussed in our content
• Third-Party Issues: Problems arising from third-party platforms or services
• Completed Services: Advisory or consulting sessions that have already occurred

8. Important Disclaimers

8.1 Not Financial Advice

Critical Reminder: All content and services provided by PumpFun are for educational and informational purposes only. We do not provide financial, investment, or trading advice. You acknowledge that:

• You are responsible for your own investment decisions
• Cryptocurrency trading involves substantial risk
• You may lose some or all of your investment
• Past performance does not guarantee future results
• We are not liable for any trading losses or investment outcomes

8.2 No Guarantee of Results

We make no guarantees regarding:

• Investment returns or profitability
• Success of any trading strategies discussed
• Performance of any cryptocurrency or token
• Outcomes from implementing information from our content

Refunds will not be granted based on lack of expected results or poor investment performance.

9. Chargebacks and Disputes

We take payment disputes seriously. If you initiate a chargeback or payment dispute:

• Please contact us first to resolve the issue directly
• Chargebacks initiated without contacting us may result in account suspension
• We reserve the right to dispute unjustified chargebacks
• Fraudulent chargebacks may result in legal action
• We maintain records of all transactions and service delivery

10. Modifications to Services

We reserve the right to:

• Modify, suspend, or discontinue any services at any time
• Change pricing for future purchases
• Update content and materials
• Alter subscription terms for new subscribers

Such changes do not automatically entitle existing customers to refunds, unless services are substantially diminished from what was originally purchased.

11. Promotional Offers and Discounts

For purchases made using promotional codes or discounts:

• Refunds will be based on the amount actually paid
• Promotional credits are non-refundable
• Discounts cannot be applied retroactively
• Terms of specific promotions may include additional refund restrictions

12. Subscription Cancellation

For subscription services:

• How to Cancel: Log into your account and follow cancellation instructions, or contact us directly
• Effective Date: Cancellations are effective at the end of the current billing period
• No Partial Month Refunds: You will maintain access until the end of the paid period
• Re-Subscription: You may re-subscribe at any time at current pricing
• Data Retention: Account data may be retained in accordance with our Privacy Policy

13. Force Majeure

We are not liable for failure to deliver services due to circumstances beyond our reasonable control, including:

• Natural disasters or acts of God
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet service interruptions
• Cyberattacks or data breaches
• Pandemics or health emergencies

In such cases, we will make reasonable efforts to provide alternative access or compensation, but refunds are not guaranteed.

14. Contact Information

For refund requests or questions about this policy, please contact us:

PumpFun
2 Hunt Well
Chrisville LS28 9NF
United Kingdom

Phone: +44 491 293 1972
Registration Number: 16169321

Please include "Refund Request" in your subject line and provide all relevant details about your purchase and reason for the refund request.

15. Updates to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes indicates acceptance of the updated policy.

Material changes will be communicated via:

• Prominent notice on our website
• Email notification to registered users
• Updated "Last Updated" date at the top of this policy

16. Governing Law

This Refund Policy is governed by the laws of the United Kingdom. Any disputes arising from this policy shall be resolved in accordance with our Terms & Conditions.

17. Acknowledgment

By making a purchase from PumpFun, you acknowledge that:

• You have read and understood this Refund Policy
• You agree to abide by the terms outlined herein
• You understand that refunds are subject to approval
• You accept the limitations and exclusions stated in this policy
• You understand the educational nature of our services

This Refund Policy is part of our Terms & Conditions and should be read in conjunction with our Privacy Policy. For the best experience, we encourage you to carefully review all our policies before making a purchase.